BUSN 258 WEEK 6 DQ LATEST-DEVRY

BUSN 258 WEEK 6 DQ LATEST-DEVRY

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BUSN 258 Week 6 DQ Latest-DeVry

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BUSN 258 Week 6 DQ 1 Latest-DeVry

Using Value to Exceed Customer Expectations (graded)

Explain how value and perceived value can be used to exceed customer expectations.

BUSN 258 Week 6 DQ 2 Latest-DeVry

Using Information to Exceed Customer Expectations (graded)

Explain how providing accurate and timely information can be used to exceed customer expectations.


BUSN 258 WEEK 5 DQ LATEST-DEVRY

BUSN 258 WEEK 5 DQ LATEST-DEVRY

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BUSN 258 Week 5 DQ Latest-DeVry

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BUSN 258 Week 5 DQ 1 Latest-DeVry

Collecting Customer Feedback (graded)

How can companies collect feedback from customers, and how much data should be collected?

BUSN 258 Week 5 DQ 2 Latest-DeVry

Handling Customer Complaints (graded)

How should you handle a dissatisfied customer? What about a customer with unreasonable complaints?


BUSN 258 WEEK 3 DQ LATEST-DEVRY

BUSN 258 WEEK 3 DQ LATEST-DEVRY

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BUSN 258 Week 3 DQ Latest-DeVry

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BUSN 258 Week 3 DQ 1 Latest-DeVry

Talking to Customers on the Telephone (graded)

Choose one of the Action Tips in Chapter 4 of the textbook, and discuss it with examples.

BUSN 258 Week 3 DQ 2 Latest-DeVry

Electronic and Internet Communication (graded)

Choose one of the Action Tips in Chapter 5 of the textbook, and discuss why it is important. Provide an example of the tip, from your experience as a customer, or your experience as an employee.


BUSN 258 WEEK 4 DQ LATEST-DEVRY

BUSN 258 WEEK 4 DQ LATEST-DEVRY

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BUSN 258 Week 4 DQ Latest-DeVry

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BUSN 258 Week 4 DQ 1 Latest-DeVry

Addressing Customer Turnoffs (graded)

What causes customers to become dissatisfied and turned off? How can you prevent it?

BUSN 258 Week 4 DQ 2 Latest-DeVry

Emerging Trends in Customer Service (graded)

Choose one emerging trend in customer service and discuss how it is impacting the relationships between companies and customers.


BUSN 258 WEEK 2 DQ LATEST-DEVRY

BUSN 258 WEEK 2 DQ LATEST-DEVRY

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BUSN 258 Week 2 DQ Latest-DeVry

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BUSN 258 Week 2 DQ 1 Latest-DeVry

Engaging Your Customers (graded)

Choose one of the Action Tips presented in Chapter 2 of the textbook and describe the tip, as well as how you would implement it for a particular company.

BUSN 258 Week 2 DQ 2 Latest-DeVry

Listening to Your Customers (graded)

Choose one of the Action Tips presented in Chapter 3 of the textbook and describe the tip, as well as why it is important. Illustrate your argument with an example.


BUSN 258 WEEK 1 DQ LATEST-DEVRY

BUSN 258 WEEK 1 DQ LATEST-DEVRY

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BUSN 258 Week 1 DQ Latest-DeVry

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BUSN 258 Week 1 DQ 1 Latest-DeVry

The Positive Impact of Customer Service (graded)

How does good customer service positively affect both the company and the customer?

BUSN 258 Week 1 DQ 2 Latest-DeVry

Building Relationships with Customers (graded)

How can companies build healthy relationships with customers?


BUSN 258 COMPLETE WEEK DQ PACK LATEST-DEVRY

BUSN 258 COMPLETE WEEK DQ PACK LATEST-DEVRY

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BUSN 258 Complete Week DQ Pack Latest-DeVry

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BUSN 258 Week 1 DQ 1 Latest-DeVry

The Positive Impact of Customer Service (graded)

How does good customer service positively affect both the company and the customer?

BUSN 258 Week 1 DQ 2 Latest-DeVry

Building Relationships with Customers (graded)

How can companies build healthy relationships with customers?

BUSN 258 Week 2 DQ 1 Latest-DeVry

Engaging Your Customers (graded)

Choose one of the Action Tips presented in Chapter 2 of the textbook and describe the tip, as well as how you would implement it for a particular company.

BUSN 258 Week 2 DQ 2 Latest-DeVry

Listening to Your Customers (graded)

Choose one of the Action Tips presented in Chapter 3 of the textbook and describe the tip, as well as why it is important. Illustrate your argument with an example.

BUSN 258 Week 3 DQ 1 Latest-DeVry

Talking to Customers on the Telephone (graded)

Choose one of the Action Tips in Chapter 4 of the textbook, and discuss it with examples.

BUSN 258 Week 3 DQ 2 Latest-DeVry

Electronic and Internet Communication (graded)

Choose one of the Action Tips in Chapter 5 of the textbook, and discuss why it is important. Provide an example of the tip, from your experience as a customer, or your experience as an employee.

BUSN 258 Week 4 DQ 1 Latest-DeVry

Addressing Customer Turnoffs (graded)

What causes customers to become dissatisfied and turned off? How can you prevent it?

BUSN 258 Week 4 DQ 2 Latest-DeVry

Emerging Trends in Customer Service (graded)

Choose one emerging trend in customer service and discuss how it is impacting the relationships between companies and customers.

BUSN 258 Week 5 DQ 1 Latest-DeVry

Collecting Customer Feedback (graded)

How can companies collect feedback from customers, and how much data should be collected?

BUSN 258 Week 5 DQ 2 Latest-DeVry

Handling Customer Complaints (graded)

How should you handle a dissatisfied customer? What about a customer with unreasonable complaints?

BUSN 258 Week 6 DQ 1 Latest-DeVry

Using Value to Exceed Customer Expectations (graded)

Explain how value and perceived value can be used to exceed customer expectations.

BUSN 258 Week 6 DQ 2 Latest-DeVry

Using Information to Exceed Customer Expectations (graded)

Explain how providing accurate and timely information can be used to exceed customer expectations.

BUSN 258 Week 7 DQ 1 Latest-DeVry

Building Customer Loyalty (graded)

What strategies can companies use to generate and develop customer loyalty, and why is that increasingly important?

BUSN 258 Week 7 DQ 2 Latest-DeVry

Stress and Customer Service (graded)

Customer service can be seen as a kind of emotional labor. How can you reduce stress and prevent burnout if you are a customer service representative?


BUSN 115 WEEK 7 DQ LATEST-DEVRY

BUSN 115 WEEK 7 DQ LATEST-DEVRY

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BUSN 115 Week 7 DQ Latest-DeVry

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BUSN 115 Week 7 DQ 1 Latest-DeVry

Accounting Firm (graded)

The senior partner of an accounting firm is looking for ways to increase the firm’s business. What other services besides traditional accounting can the firm offer to its clients? What new challenges might this additional work create?

BUSN 115 Week 7 DQ 2 Latest-DeVry

Financial Control (graded)

The company you cofounded last year is growing rapidly and has strong prospects for an IPO in the next year or two. The additional capital that an IPO could raise would let you hire the brightest people in the industry and continue to innovate with new product research. There is one potential glitch: You and the rest of the executive team have been so focused on launching the business that you haven’t paid much attention to financial control. You’ve had plenty of funds from venture capitalists and early sales, so working capital hasn’t been a problem, but an experienced CEO in your industry recently told you that you’ll never have a successful IPO unless you clean up the financial side of the house. Your cofounders say they are too busy chasing great opportunities right now and they want to wait until right before the IPO to hire a seasoned financial executive to put things in order. What should you do and why?

 


BUSN 115 WEEK 6 QUIZ LATEST-DEVRY

BUSN 115 WEEK 6 QUIZ LATEST-DEVRY

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BUSN 115 Week 6 Quiz Latest-DeVry

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BUSN 115 Week 6 Quiz Latest-DeVry

Question 1. (TCO 5) A diagram that shows how employees and tasks are grouped and where the lines of communication and authority flow is called a(n)_____.

  • positional depiction
  • matrix structure
  • network structure
  • organization chart
  • functional chart

Question 2. (TCO 5) Which of the following chain-of-command systems was developed to address the need to combine specialization with management control?

  • Line organization
  • Line-and-staff organization
  • Agile organization
  • Formal organization
  • Informal organization

Question 3. (TCO 5) _____ are those activities in which a company excels and has the potential to create competitive advantages.

  • Core competencies
  • Span of management
  • Cost leadership
  • Economies of scale
  • Value chain

Question 4. (TCO 5) Ace Inc., an American multinational computer software company, has a large number of hierarchical levels. Each manager is responsible for a few employees and maintains a tight control on them. At Ace Inc., the time taken to make decisions is very high, as each decision needs to go through numerous management layers. Which of the following statements is true about the organizational structure of Ace Inc.?

  • Ace Inc. has a narrow span of management.
  • Ace Inc. is a flat organization.
  • Ace Inc. lacks work specialization.
  • Ace Inc. is a decentralized organization.
  • Ace Inc. encourages employees to form self-managed teams.

Question 5. (TCO 5) Kelly, who had recently joined an organization, participates in all corporate events because she wants to be accepted as a friend by her coworkers. According to David McClelland’s three-needs theory, this desire is known as _____.

  • need for power
  • need for achievement
  • need for self-esteem
  • need for affiliation
  • need for security

Question 6. (TCO 5) Which of the following theorists developed the three-needs theory of motivation that highlights needs for power, affiliation, and achievement?

  • Douglas McGregor
  • Abraham Maslow
  • David McClelland
  • Frederick W. Taylor
  • Frederick Herzberg

Question 7. (TCO 5) _____ connects an employee’s efforts to the outcome he or she thinks will result from those efforts.

  • Maslow’s hierarchy
  • Herzberg’s two-factor theory
  • David McClelland’s three needs theory
  • Expectancy theory
  • Equity theory

Question 8. (TCO 5) _____ refers to the idea that carefully designed performance targets and aims can motivate employees to higher performance.

  • Goal-setting theory
  • Equity theory
  • Herzberg’s two-factor theory
  • David McClelland’s three-needs theory
  • Expectancy theory

Question 9. (TCO 5) Which of the following statements is true about management by objectives?

  • It suggests that employee satisfaction depends on the perceived ratio of inputs to outputs.
  • It has not been validated by experimental research.
  • It reduces employee involvement in goal setting and decision making.
  • It reduces employee stress by removing specific goals and targets.
  • It ensures that employees’ activities are directly linked to achieving the organization’s long-term goals.

Question 10. (TCO 5) The process of attracting appropriate applicants for an organization’s jobs is known as _____.

  • Delayering
  • Recruiting
  • Positioning
  • Downsizing
  • Onboarding

Question 11. (TCO 5) Which of the following acts prohibits any form or testing that can be construed as a pre-employment medical examination?

  • The Taft-Hartley Act
  • The Landrum-Griffin Act
  • The Wagner Act
  • Americans with Disabilities Act
  • Fair Labor Standards Act

Question 12. (TCO 6) The sequence of activities that takes the longest time from start to finish in a PERT diagram is called the _____ path.

  • External
  • Lagging
  • Minor
  • Critical
  • Buffered

Question 13. (TCO 6) _____ refers to the creation of a unique good or service for each customer.

  • Mass production
  • Batch production
  • Customized production
  • Mass customization
  • Standard production

Question 14. (TCO 6) _____ refers to the creation of identical goods or services in large quantities.

  • Mass customization
  • Batch-of-one production
  • Mass production
  • Customized production
  • Mass personalization

Question 15. (TCO 6) Dell Computers allows customers to place orders online. The company produces major parts using bulk production and allows customers to personalize such features as software, color, memory size, and screen size. This type of manufacturing is an example of _____.

  • mass customization
  • mass production
  • customized production
  • mass manufacturing
  • batch-of-one production

BUSN 115 WEEK 6 DQ LATEST-DEVRY

BUSN 115 WEEK 6 DQ LATEST-DEVRY

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BUSN 115 Week 6 DQ Latest-DeVry

BUSN115

BUSN 115 Week 6 DQ 1 Latest-DeVry

Supply-Chain Management (graded)

How can supply-chain management (SCM) help a company establish a competitive advantage? What are ways that companies can improve their supply chains?

BUSN 115 Week 6 DQ 2 Latest-DeVry

Technology Improvement (graded)

Business is stalled. Sales last month were 10 percent less than the previous month and so far this month is looking even worse than last month. Could technology help you answer the decrease in sales? What technologies could you deploy to increase sales?